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RESERVATION DEPOSITS & CANCELLATIONS

  • If Client fails to cancel charter prior to 72 hours before scheduled charter, Client will be charged 100% of charter price. However, 50% of the charter amount could be applied toward a future booking if done within 6 months of original booking date. If client cancels within 24 hours of scheduled charter client be charged full amount and no % would be applicable to future bookings.
  • If Client fails to be present at the designated pick-up location at the contracted time (i.e. “No-show”). Client will be charged 100% of charter amount. If you cannot locate your driver, call 707.721.4430. To avoid being billed as a “No-show,” do not leave your pick-up location without contacting us. You MUST contact us by phone. Driver will only wait 90 minutes.

Minors and Car Seats

  • Clients must check with wineries regarding minor’s policies.
  • Clients must provide their own car seats.

Circumstances beyond Our control:

  • If Napa Wine Tour Guides for any reason beyond its control is unable to perform the chartered service, the Client shall be limited to a full refund of any money paid.
  • Napa Wine Tour Guides is not responsible for service delayed or not rendered due to circumstances beyond our control including weather, traffic conditions, road conditions and breakdown. In the event of a mechanical breakdown while driving client’s car or their rental, we can attempt to make other arrangements for the Client, at the Clients’ own expense, but cannot guarantee replacement transportation. We do not guarantee vehicle availability or pricing for reservation changes made by client. Regarding our fleet a 50% refund will be given on service time that was performed before the breakdown and no further time will be charged for agreed upon charter that cannot be performed.
  • Napa Wine Tour Guides reserves the right to substitute the contracted vehicle in the event of a mechanical issue before charter begins, with a vehicle of comparable, comfort, quality and seating capacity.

SMOKING/FOOD

  • Our vehicles are strictly non-smoking. Client agrees that there will be no smoking and vaping in our vehicle(s).
  •  If smoking and/or vaping does occur, Client will be charged $500.00 fumigation/cleaning fee. At the discretion of driver, violation of our terms regarding smoking may result in immediate termination of the services and forfeiture of all paid deposits and fees for service.

ALCOHOL CONSUMPTION & PASSENGERS UNDER 21

  • In compliance with CPUC Regulations, consumption of alcoholic beverages by passengers less than 21 years of age is prohibited.
  • The driver reserves the right to check the identification of any passenger at any time during services if underage alcohol consumption is suspected.
  • The driver also reserves the right to refuse service to anyone under the age of 21 if they are suspected of alcohol consumption. Violation will result in immediate termination of services and forfeiture of all paid deposits and fees for service.

CONDUCT/DAMAGE TO VEHICLE

  • Client and all passengers in Client’s party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired vehicle. All passengers agree to behave in an orderly and well-behaved manner.
  • Client is responsible for any damages to the vehicle caused by him/herself or any guests in his/her travel party. In the event of any physical damage to the vehicle caused by Client or any passenger, the extent and type of damage will determine the dollar amount charged. This includes anyone getting sick in the vehicle.
  • Decision as to the unusual use or wear of the vehicle rests with Napa Wine Tour Guides solely, and our experience as to the general use of hired vehicles. Client is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Repair costs will be charged to Client’s credit card. During repairs, Client may also incur charges for the loss of use or income generated by loss of use of this vehicle.
  • Napa Wine Tour Guides reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that we deem valid, no refund of money will be made. Napa Wine Tour Guides reserves the right to refuse service as it deems appropriate.

LIMITATIONS OF LIABILITY

  • Napa Wine Tour Guides is not responsible for lost or damaged luggage or for any baggage, personal belongings or any items left in the vehicle during or after use of our services.
  • Client waives all claims for consequential damages and agrees that liability shall be limited to the full amount paid to us for the disputed service unless otherwise required by law.

ADDITIONAL CHARGES

  • Wine tasting fees, parking fees, overtime charges, travel and other surcharges that cannot be calculated prior to service and are not included in the estimate.
  • Client is responsible for the full payment of any overtime charges beyond the original charter agreement. Overtime will be charged in 15-min increments at the hourly rate.
  • The credit card provided at the time of booking will be used for all charges, unless otherwise indicated by the Client. Charges will reflect costs incurred while performing services for reservations placed with us by the Client, its agents, and any individuals requesting transportation as an authorized employee of the Client and will reflect costs including but not limited to trip charges, parking, winery reservations that require pre-paid tasting/tour reservations (only as pre-approved or requested by the guest), and gratuity (at the Clients’ discretion).
  • Private Drivers driving clients personal or rental vehicles; Clients are required to supply fuel to the vehicle. We strongly encourage clients to fill up the fuel tank prior to charter.
  • Fleet vehicles will be subject to a fee of .25 cents per mile on trips exceeding 100 miles.

DISPUTE RESOLUTION

  • This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Napa County, California.
  • You (the Client) and Napa Wine Tour Guides (provider of vehicle charter services) agree that any and/or all disputes and claims relating in any way to this agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Napa County.
  • If you and Napa Wine Tour Guides cannot agree on arbitrators, the Presiding Judge of the Napa County Superior Court shall appoint them.
  • The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association
    (AAA).
  • You and Napa Wine Tour Guides may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate, or enter judgment on the award rendered by the arbitrators.
  • The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
  • The United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement.
  • To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise.
  • However, to the extent you have in any manner violated or threatened to violate Napa Wine Tour Guides’ intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts.

ATTORNEY FEES

If this agreement is referred to an attorney and/or collection agency, Client agrees to pay all attorney and/or collection fees. Should legal action be necessary to enforce any rights or obligations under this agreement, the prevailing party will be entitled to reasonable attorney’s fees and related costs.

WAIVER

  • If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time.
  • Client has read and understands the above terms and conditions. Client understands that the reserved vehicle charter service is contingent upon acceptance and madherence to these terms & conditions.